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Outsourcing is a practice becoming increasingly popular with today's advanced organizations. The pressures of becoming more efficient and competitive have forced organizations, both small and large, to turn to outsourcing as the sound solution. IT outsourcing is emerging as a solution for organizations that need to focus on business while leveraging the power of technology.
As a definition, outsourcing is the delegation of a business process to an external service provider. The service provider will be responsible for the day-to-day operations and planning of the delegated process. Outsourcing should not be viewed as a short-term solution to a problem. It is a long-term solution which enables the organization to be more focused on its core operation, and in turn, enhances the relationship with its clients.